Only one fifth of the companies will in future be receiving visitors to the same extent as was the case before the crisis. This is a challenge for partners and suppliers in terms of communication. Those who want to stay close to their customers need new solutions.
Suppliers are expected to provide online and remote expertise in the future
More than just video conferencing: The majority of the companies surveyed are increasingly demanding online services from suppliers in the future - including online training and remote services.
Means of choice for more resilience: Driving automation
The pandemic is accelerating megatrends such as automation and digitization. For example, 3 out of 4 companies (in China as many as 4 out of 5) are planning to use increased automation to achieve more resilient and more flexible production processes.