ASM Remote Smart Factory is the process consulting tool for the Smart Factory of the future
ASM focuses on connectivity and digitalization also in its technical service and support activities. With its Remote Smart Factory, ASM is introducing the next generation of remote service infrastructure, which uses the company's Plug-and-Work Box to integrate SIPLACE placement machines, DEK printers and other ASM systems into a local network. This network can in turn establish a secure link to ASM’s global Internet service portal while totally bypassing the user’s regular IT network. ASM’s service technicians then use this link to connect to the customer's Remote Smart Factory LAN and all networked SMT lines to remotely analyze and troubleshoot them. Remote sessions require a special customer request, and ASM's technicians have to legitimize themselves during each access. All data transfers are encrypted, and all connections are logged in great detail.
"The current service structures in electronics plants were designed mainly to troubleshoot technical problems in individual machines. But we have to change our way of thinking as more and more production components are interconnected and the support provided by equipment makers is shifting towards process consulting services. We are focusing more on software and optimized configurations, distributed errors, and the optimizing or synchronization of complex processes. To provide effective and efficient support, you must have access to process data and the settings of all machines and systems as well as be able to execute active assists and remote software uploads on the basis of predictive and preventive maintenance services. ASM Remote Smart Factory makes this possible for while complying with the highest IT security standards," says Waldemar Christen, Senior Director Global Service at ASM Assembly Systems.